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COVID-19 UPDATE

The health and safety of our practice members
and team members is a priority

Message from Westheights Chiropractic

On March 16, 2020, Westheights Chiropractic made the very difficult decision to shutdown our office completely. During this time, chiropractors were permitted to see emergency and acute care patients. It breaks our hearts that we were not there for those who were in need, our decision was made with the health and safety of our community in mind. Our office now meets the guidelines set out by the Ontario Government, we are now confident and comfortable opening our office to emergency and acute care practice members. Please read below to view the significant changes our office has made, thank you for your understanding.

COVID-19 Screening

All practice members, visitors and staff must answer NO to ALL of the following questions to be allowed to enter our office:

  1. Are you presenting with fever, new onset of cough, worsening chronic cough, shortness of breath, or difficulty breathing?
  2. Did you have close contact with anyone with acute respiratory illness or travelled outside of Canada in the past 14 days?
  3. Do you have a confirmed case of COVID-19 or had close contact with a confirmed case of COVID-19?
  4. Do you have two (2) or more of the following symptoms: sore throat, runny nose/sneezing, nasal congestion, hoarse voice, difficulty swallowing, decrease or loss of sense of smell, chills, headaches, unexplained fatigue/malaise, diarrhea, abdominal pain, or nausea/vomiting?
  5. If the person is over 65 years of age, are they experiencing any of the following: delirium, falls, acute functional decline, or worsening of chronic conditions?

If YES is answered to ANY of these questions, they should be advised to:

Changes Made

  • Scheduling appointments to limit the number of people in our office and reception area
  • Reduced operating hours
  • New sign in procedures:
    • Upon arrival, please call us from your car
    • Brief screening will be performed over the phone
    • Text message will be sent to you when it’s your turn to come into the office
    • If you don’t have access to a phone, please let us know at the time of scheduling and we will let you know what to do
    • Please sanitize your hands when you enter the office
  • Removing and spacing seats in reception area at least 2 metres apart from others.
  • Removing non-essential items such as books and magazines
  • All staff and doctors will be wearing a surgical/procedural mask to protect those around them
  • Restricting visitors and limiting workplace entry to only practice members and staff
  • Using visual cues such as tape on the floor to enhance physical distancing in reception area
  • Easy access to soap and water or alcohol-based hand sanitizer
  • Frequent cleaning and disinfecting of washroom facilities
  • Posting signage on hygiene so everyone can understand how to do their part respecting hygiene practices
  • Every adjusting/examination room will be sanitized before you enter (e.g. chiropractic table, headrest paper, equipment)
  • Frequent sanitizing of commonly touched surfaces or areas
  • Installed clear barrier between front desk staff and practice members
  • Cashless transactions
  • Paperless office (e. g. statements and documents will be e-mailed)

If you have any questions, please contact our office.

Covid-19 Update | Westheights Chiropractic